"Friendly professional staff at vaccination centre"

About: The Ulster Hospital / Vaccination Centre

(as a service user),

Knowing the traffic would be busy I parked outside the hospital complex not realising that the uphill trek to find the centre was so far.

But even as I entered the grounds it was a busy nurse on her way to start a shift asked me if I was okay and offered to walk up with me - an independent minded senior gent - but I ploughed on and on and on and finally found the centre.

It was the start of being among friendly and kind staff as I was so politely asked to use the sanitiser and then directed into the factory line - at all times by smiling friendly folk who faced another long and pressured day.

I left with a vaccination and a much lighter step than when I went in - testament to the fact that delivering the needle is much more than just a stab in the arm - well done to all of them.

Oh, next time I’ll park closer and will bring a coffee to go and that’ll seal it all as a great and wonderful experience 

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 3 years ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 20/02/2021 at 00:29
Published on Care Opinion at 00:29


picture of Conor Campbell

Dear Dryfe

Thanks for sharing your experience at Vaccination Centre.

You are so right about the importance of a smile, a welcome and a warm interaction.

Compassionate person-centred care is at the heart of everything we do.

Thank you for your kind words.

Best wishes

Conor

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Response from Vaccination Team, Vaccination Programme, South Eastern HSC Trust 3 years ago
Vaccination Team
Vaccination Programme,
South Eastern HSC Trust
Submitted on 21/02/2021 at 11:57
Published on Care Opinion at 11:57


Thank-you for taking the time to share your experience about the vaccination centre. I'm delighted and encouraged to hear it was such a positive one. This is a reflection of our hardworking team who ensure the vaccine is delivered in a safe, kind and professional manner.

kind regards

Maggie Magowan

Lead Nurse

Vaccination Centre

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