"Catalog of system errors"

My sister who has MS had an appointment for her osteoporosis injection last week. She is now unable to be taken by her husband due to her deteriorating mobility. She arranged with SAS to be taken for her appointment at Wishaw General Hospital. The ambulance did not appear on time, they  arrived 40 mins late to her house they said they had got lost and their sat nav did not recognise the post code.  My sister told them that her appointment time had passed but they assured her that it would be ok. They contacted WGH saying they were running late.

At the hospital waiting area my sister was told that the person giving the injection had another Clinic to work at and she had left.

My sister waited and waited and waited on patient transport to take her home but no one appeared. She was sitting on a hospital wheel chair for the duration. A member of staff realised she had waiting for some time and asked her if she had had anything to eat and drink. Luckily she had her own water . She was offered a sandwich which she gratefully received late afternoon.

Eventually her transport driver appeared and indicated that they had been waiting outside in the car park. My sister eventually got into the transport which was an old one and there had been difficulties closing the doors after the ramp was used.

She was totally exhausted and frustrated after her ordeal which was no fault of hers. Her husband, her principal care, who was not allowed to accompany her was frantic with worry.

She has a new appointment for the end of the month so hopefully her appalling experience will not be repeated.