"Son's care following emergency surgery."

Following my teenage son's emergency transfer to Monklands A&E it was like he fell into an abyss! There was no communication from staff to inform me he was safely there and then heading to theatre. Then I was given misinformation about where he would be admitted to following surgery after having to make several phone calls to track his movements.

Felt initially staff were dismissive of concerns when enquiring how he was post operation when first admitted to a ward. Felt there was a lack of sympathy or understanding to what I was experiencing as a parent especially in the current climate, not being able to be with him. This was also his first experience of being in hospital & as being an emergency situation even more frightening for him. There was no contact from staff to convey most importantly my son was well after the surgery or the surgical procedure that had been required & if successful or not!

Once I finally spoke with a particular staff member, again I felt dismissed of concerns & questions of care I had for my son. There were no care aspects explained to my son as to wound care management & limited advice as to what precautions to take post operation. On collection of discharge prescription no explanation given re medication it contained and still no advice expressed as to post operation care.