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"Great experience at Patrick Clements Sexual Health Clinic"

About: Central Middlesex Hospital

(as the patient),

I visited have visited this clinic three times now for vaccinations and STI tests. I have multiple chronic conditions, so I see a lot of nurses, doctors and healthcare facilities, and honestly this is the most welcoming centre with the nicest staff I have ever seen in a healthcare setting.

I am used to normally having to stand up for myself and having to be assertive when it comes to my health and access to services, however at this clinic, I have never felt like this is needed. The staff here are always openly enthusiastic about seeing me and are very good at explaining complicated medical concepts to a layperson. The are very good at forming a trusting relationship with me as a patient, and I always leave this clinic with a smile and a warm feeling inside.

I would particularly like to thank nurse Joycelyn and doctor Fahad for their great service and advice. In my pre-appointment screening call, I also spoke to another doctor who seemed very caring and whose advice was very helpful - I think her name might have been Martha. Please pass on my thanks to all of them. 

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Responses

Response from Patients Services Manager, London North West University Healthcare NHS Trust 3 years ago
London North West University Healthcare NHS Trust
Submitted on 06/05/2021 at 08:53
Published on Care Opinion at 08:53


Dear Sir/Madam

Thank you for your recent post about the care you have received from the team at the Patrick Clements clinic.

It was great to hear that you have received such good care and attention throughout your visits as well as over the phone. Thank you also for commenting on how well they explain what can be complicated medical terms, as it is very important that patients know and understand exactly what their condition is and what treatment that are receiving.

I will ensure that your kind words and sentiments are shared with the team, and thank you for highligting some staff specifically. I know that they will be very grateful to hear that their good work has been appreciated.

Thank you again for taking the time to share your positive experience with us.

Kind regards


Peter Hare

Patient Services Manager

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