Care Opinion

Compassion and warmth of staff

Posted By Sh86

"Compassion and warmth of staff"

About: Dorset County Hospital / Gynaecology

(as a service user),

Today I visited the Early Pregnancy Unit at DCH. Although my story does not have an happy outcome, I cannot thank the staff for their warmth and compassion towards me. 

I felt so very comfortable in their safe hands and every member of staff I saw was excellent. Not only was I given all of the information and time I needed, I also felt treated like an individual even though the staff must have to give bad news regularly, the service felt very personal.

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Responses

Response from Alison Male, Head of Patient Experience & Public Engagement, Dorset County Hospital NHS Foundation Trust 3 years ago
Alison Male
Head of Patient Experience & Public Engagement,
Dorset County Hospital NHS Foundation Trust

Submitted on 14/05/2021 at 16:52
Published on Care Opinion at 16:52

Hello Sh86, I am so sorry to hear that your visit to the Early Pregnancy Unit at DCH did not have a happy outcome.

I want to thank you for leaving these lovely comments at such a difficult time for you. I know the staff involved will be appreciate your comments and will be pleased that we are getting it right even in the most difficult of situations.

Thank you again for taking the time to leave feedback – I will ensure the staff involved in your care are made aware of your lovely comments.

Best wishes

Alison Male

Patient Experience & Public Engagement Lead

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