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"My wife's current experience in Barrington Ward"

About: Musgrove Park Hospital / Respiratory medicine

(as a relative),

She is being kept (I. e. cared for) in a large and modern single room with no entertainment at all except occasional vehicles passing on the hospital access road outside the window. There is no provision for TV or radio, nor are there any books or magazines. Staff occasionally hurry past the internal window onto the corridor, visible only as blurred shapes intent on their duties. The comparison with a prison cell is irresistible, I fear. She is very patient and uncomplaining, realising she needs to be there until her breathing is better, but asked me about every half-hour, "When can I go home? " All I could say was, "When you don't  need oxygen, and I'll come again tomorrow, with a portable radio and some gardening magazines" - which sounded a little inadequate. I must find out how to make a proper complaint.

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Responses

Response from Jacqueline Phillips, Senior Matron Acute Medicine, Deane Barton Community Hospital, Somerset NHS Foundation Trust 3 years ago
Jacqueline Phillips
Senior Matron Acute Medicine, Deane Barton Community Hospital,
Somerset NHS Foundation Trust
Submitted on 07/06/2021 at 11:22
Published on Care Opinion at 14:04


I am very sorry that you have had reason to complain, and offer my apologies on behalf of the Trust for these distressing experiences which clearly fall short of the standards of care that we expect of ourselves. We welcome your feedback and look to the earliest opportunity to progress with your concerns, as any concerns raised are taken very seriously and as the Senior matron for Barrington ward I would very much like to call you so I am able to resolve concerns and give reassurance, as the opinions of those who use our services give us valuable insight and an opportunity for us to review our services and practice as we strive for continual improvement. Finally, I would like to take this opportunity to thank you for sharing your experiences with us and if you would like to call the ward and leave your details I will contact you straight away.

Jacqueline Phillips

Senior Matron

Integrated & Urgent Care

Somerset Foundation Trust

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