"Bad communication"

Communication seems to be poor at Stonebridge Centre.

On at least 3 occasions I have contacted City South team at Stonebridge in order to speak with the duty worker. I get told I will receive a phonecall that day and the phonecall never comes. 

The most recent time this happened it turns out the person on duty emailed my OT. Unfortunately my OT wasn't working that day and no one followed up to see if I'd been contacted. This happened to be on a Friday therefore had to wait until Monday (where my OT explained the error). On other occasions when I ring and don't get called back there hasn't been a reason.... Just poor communication and someone didn't get a message. 

I don't ring duty often. For me to ring... I am at a point where I really need some extra support. I know I can also ring crisis team. But I am more known to my cmht at Stonebridge so feel better being in contact with them. It makes me feel even worse. I already feel very alone and isolated. Not receiving a call back just makes me feel more alone. More isolated. More abandoned. 

I can understand it happening once. Maybe twice. But for more than that.... Considering I don't ring often anyway.... There has to be a flaw in the communication system. It isn't good enough. 

Another issue. I was under the care of the same member of staff for the past few years in their outpatient clinic. I made an error. I didn't put our last appointment date in my calendar so I missed it. I accept that this was my error.... However. I received a letter a week later discharging me from the clinic. Without discussion. What stopped them from phoning me on the day of the appointment to check why I hadn't showed? I'm not the kind of person to just not show up to appointments. but no. They didn't ring me. They didn't rearrange. They just discharged me and said I will just be supported my occupational therapy.

Now I accept that I am under OT. I receive frequent support from them at present. But my OT didn't even know I'd been discharged until I told her.... So this wasn't even a joint decision within the team. This kind of dismissal just makes me feel invisible. To not be consulted isn't acceptable. This isn't the first time I feel this person has provided poor care to me. 

Again. Poor communication. 

I need support from my mh team. But I struggle to reach out. I struggle with phone calls. These experiences recently have made that anxiety even worse. Expectations haven't been met by the team. And that isn't because I have unrealistic expectations. It's because I think there is something wrong within this mh team. 

I hope by me writing this that things can be addressed.