Care Opinion

My experience in hospital

Posted By Dollyparton100

"My experience in hospital"

About: Altnagelvin Area Hospital / Emergency department General and specialist medicine / Ward 41

(as the patient),

I was wondering if you would post this on your page as I don’t think our A&E or ward staff get enough recognition for their hard work. I attended A& E a few days ago for treatment. I was very ill and very worried. A staff nurse Marie was looking after me. I got abit upset with everything going on and Marie was so kind and caring. She took the time to listen to my worries and really put me at ease. I am training to be a nurse myself and if I nurse with half the compassion and kindness that Marie showed me I will go far. Everyone in the department was brilliant. I then was transfered to ward 24… again what an absolute team of amazing nurses and HCA’s! I was then moved to ward 41. All the staff there was absolutely amazing. Nothing was a bother to them. There was one Nurse who really went above and beyond… Georgie I think her name was. She was so kind and really helped me through some tough nights, she is such an amazing nurse. I am so thankful for our wonderful NHS! 💙

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Responses

Response from Vi Gray, Professional Nursing Support , PCOP, Western Health & Social Care Trust 3 years ago
Vi Gray
Professional Nursing Support , PCOP,
Western Health & Social Care Trust

encourage people to share their experiences of health and social care, what matters to you, what you particularly liked or disliked so that we can share with the relevant department, and staff .

Submitted on 27/07/2021 at 12:07
Published on Care Opinion at 12:07

picture of Vi Gray

Hello Dollyparton100

Thank you so much for taking the opportunity to share your experience and treatment received in ED, Wards 24 and 41. Altnagelvin.

This will give a boost to all the staff working there. I have shared your post with the ward managers and I have no doubt that they will want to respond to you directly to acknowledge your feedback when time permits.

Best wishes

Vi Gray

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Response from Breidge McGavigan, Ward Manager, Acute Medical Unit (AMU) Unscheduled/ Emergency Care, WHSCT 3 years ago
Breidge McGavigan
Ward Manager, Acute Medical Unit (AMU) Unscheduled/ Emergency Care,
WHSCT

Submitted on 30/07/2021 at 14:29
Published on Care Opinion at 14:29

Hello Dollyparton100,

Many thanks for taking the time to leave feedback on your experience in ward 24.

I am absolutely delighted to read your positive comments on the the nursing and HCA's on the ward.

I hope you are continuing to improve, and I wish you all the best with your studies in nursing.

I will ensure that your post is shared with the team on the ward - this will give them a well deserved boost!

Take care

Breidge

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Response from Nicola Sheller, Ward Manager, Acute services General Medical Ward Altnagelvin, Western Health & Social Care Trust 3 years ago
Nicola Sheller
Ward Manager, Acute services General Medical Ward Altnagelvin,
Western Health & Social Care Trust

Submitted on 02/08/2021 at 10:14
Published on Care Opinion at 14:36

hi

thanks so much for the feedback for ward 41 and we are so happy that you had a positive experience here. I will share this with all the team and I have also let georgie read your feedback for which she is very grateful. thanks so much and best wished for the future

nicki

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Response from Colleen Hamilton, Service Manager for Unscheduled Care, Emergency Department / AMU /ACU Altnagelvin Hospital, WHSCT 3 years ago
Colleen Hamilton
Service Manager for Unscheduled Care, Emergency Department / AMU /ACU Altnagelvin Hospital,
WHSCT

management duties

Submitted on 18/08/2021 at 18:25
Published on Care Opinion at 18:25

picture of Colleen Hamilton

Hi Dollyparton100

Thank you for your kind words regarding your time in ED recently. It is very refreshing to hear that your worries and anxiety regarding your illness and your attendance were met with such care and compassion by staff nurse Marie. I will gladly forward on this message to her.

Thank you again for taking the time to feedback your experiences in all areas, and I wish you every success in the future.

Kind regards

Colleen Hamilton

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