Care Opinion

Treated as a child at the dialysis unit

Posted By waterloo

"Treated as a child at the dialysis unit"

About: Vale of Leven General Hospital / Renal Dialysis

(as the patient),

I attend the dialysis unit regularly at the Vale of Leven Hospital for treatment.

Although most of the nursing team are exceptionally nice and go out of their way, I feel insecure when I am dictated to when I am weighed, and if my weight is over 74kg it's not fair that only one nurse has to give me a row. I feel like I am spoken to like a child by this one nurse who is always in what I feel is a bad mood. For the past month I been feeling depressed and really not wanting to go to my dialysis sessions through the week.

Another matter I would like to address is the abrupt manner of one other staff member whose attitude towards patients is unacceptable and also needs addressing. This should not be happening, as yesterday I left the unit in tears when I got home. I am a grown adult, not a child 😔

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 3 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 16/08/2021 at 16:29
Published on Care Opinion at 16:29

picture of Nicole McInally

Posted on behalf of Eleanor Sommerville

Dear Waterloo

I am disappointed to read about your experience within the renal dialysis unit at the Vale of Leven Hospital. I think it is really important that we look into this in more detail and we would welcome the opportunity to discuss and address your concerns. If you feel able, can you please contact me? My email address is: eleanor.sommerville@ggc.scot.nhs.uk and the contact telephone number is 0141 451 6204.

Thanks

Eleanor

Eleanor Sommerville

Clinical Services Manager (Renal)

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