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"Urology appointment"

About: New Victoria Hospital / Urology

(as a service user),

I took my father to appointment as he had issues with his prostrate. We were dealt with by the most patient, pleasant and thoroughly professional Nurse Kathryn. She was so good with my elderly dad who is very deaf as well and showed the utmost patience with him. She explained everything so well making it easy to understand. I feel she deserves recognition for how she deals with patients especially the elderly. She treated my dad, in my opinion like she would her own grandfather and that means a lot to me. I would like her to be made aware of my feedback as she should know how good a job she is doing.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 3 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 26/08/2021 at 11:40
Published on Care Opinion at 11:40


picture of Nicole McInally

Dear Macpm98

Thanks very much for getting in touch via Care Opinion to tell us about the care your Father received from Nurse Kathryn. I’m pleased to read that Kathryn was patient with your Father and explained everything in a way that he could understand. It's always great to hear directly from patients and their families about their experiences so I will be delighted to share your feedback with Kathryn.

Please pass on my best wishes to you Father.

Kind Regards

Nicole

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