"Day Surgery"

About: Belfast City Hospital / Radiology General Surgery / Gardener Robb Day Procedure Unit (DPU)

(as a service user),

I attended  Belfast City Hospital for a day procedure. I was anxious about the procedure but all the staff quickly put me at ease.  The staff were friendly and welcoming and  staff nurse Margaret had such a lovely bedside manner. Special thanks also to Alison, Courtney  Jo and Michaela. There were many other members of staff whose names I can't remember but whose friendliness was also very much appreciated. I noticed that staff were busy  but always had time for their patients and really seemed to enjoy their work.

Another amazing team that deserves recognition is the staff from  interventional  radiology. A special thank you to Carol  who kept me calm and  informed throughout the procedure. 

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Responses

Response from Catriona McGarvey, Service Manager MIH/BCH Theatres, Recovery, DPU, MIH Theatres, DPU, BCH Theatres, Recovery/PACU and DPU, Belfast Health and Social Care Trust 3 years ago
Catriona McGarvey
Service Manager MIH/BCH Theatres, Recovery, DPU, MIH Theatres, DPU, BCH Theatres, Recovery/PACU and DPU,
Belfast Health and Social Care Trust
Submitted on 26/08/2021 at 18:59
Published on Care Opinion on 27/08/2021 at 08:21


Hello,

My name is Catriona McGarvey and I'm the Interim Service Manager for MIH/BCH Day Procedure Unit, Theatres and Day of Surgery Unit.

Thank you for taking the time to provide such lovely feedback. I'm really delighted to hear that the staff were able to put you at ease about your procedure.

I will share your story with the whole team and in particular with Margaret, Alison, Courtney, Jo, Michaela, they really are a great team that puts the patient at the centre of everything they do!!

I wish you a speedy recovery.

Kind regards

Catriona

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