"Was great but now simply not fit for service"

About: De Parys Medical Centre De Parys Medical Centre Bedford MK40 2TX

Posted via nhs.uk 3 years ago

I understand that the doctors are under pressure and short staffed.
But was on hold for over 40 mins and never moved in the queue. Trying to get an appointment to be seen is almost impossible.

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De Parys Medical Centre

Submitted on 31/08/2021 at 17:11

Published on nhs.uk on 01/09/2021 at 00:15

Good afternoon
We apologise for the problems you are experiencing. Please be reassured that we are working hard to recruit patient support staff to answer the telephones and are looking at innovative ways to increase appointment capacity. We are also reviewing the use of sms text to advise patients to make an appointment as this increases frustration for patients.
If you still need assistance, please email: thedeparysgroup@nhs.net and mark it for the attention of myself
Kim Paradine
Patient Feedback Co-Ordinator
On behalf of The De Parys Group

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Was great but now simply not fit for service

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