"Appalling On Line Service "

I have so far had 2 unsuccessful attempts to speak to my GP following major surgery. Having eventually been given a phone consultation, the GP took the first 3 minutes of my phone "appointment" to read my notes and then proceeded to tell me I would need to book another appointment as I had used up my allotted time for that call despite having some unanswered questions.

Having then booked a 2nd appointment for a week later specifically requesting to speak to a GP, I received a text message instead. I rang the surgery and after the typical 90 minute wait to get through the receptionist advised I would have to make yet another appointment and hung up the phone whilst I was still talking to them. I presume your response to these comments will be quicker than the 40 days you allow yourselves to respond to formal complaints.