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Failed system

Story from nhs.uk

"Failed system"

About: Royal Berkshire Hospital

My partner visited the trust and did ask that I too should get treated as this is normal parrctice in london. I ended up going for tests . Then no contact for three weeks till I rang. Only to be told that I will need treatment. Someone will call back. Nobody did till I rang again. I then called my primary care in london got the appointment for treatment the same day. I was thinking of moving my care closer but with this sort of service I will not be doing that. Really need to change and not use covid as an excuse.

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Responses

Response from Royal Berkshire Hospital 3 years ago
Royal Berkshire Hospital

Submitted on 06/12/2021 at 10:08
Published on nhs.uk on 07/12/2021 at 10:23

Dear Jitendra

Thank you for taking the time to post a review of the Florey Clinic. We are sorry that your experience wasn't a positive one. The issue you mentioned has been raised to the Lead Nurse and we will take your feedback to look at our current pathway and discuss learnings for future developments of the service.

Results can take up to 14 days to be reported to the team and we are sorry you weren't contacted within this time. We are working to improve our results turnaround in the future.

Mariana Carvalho

Matron for Integrated Medicine B

(Dermatology, Haematology, Rheumatology, Pain, Sexual Health and Diabetes & Endocrinology)

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