"Phone call from WestCall"

Been on the phone with 111 with bad back pain over few days with coming back problem for years. 111 service advice to explain to westcall doctor what's been going on and how how long, to explain that GP didn't care at all about my problem. Unfortunately not even westcall doctor cared much. All it sound as she just wanted to tick a box call me back. Every time line was bad and I said I didn't hear her properly she would raise her voice with anger. Not mentioning that she didn't sound interested in what I have been saying to her or trying to explain about my symptoms and pains. 111 consultant was the best person I have spoke so far, interested, caring, giving the right advice. Lady over the phone didn't help much. NHS service its getting worse and worse over the years looks like they don't even care for patients. I wouldn't write a review but I just had enough. Every time I call GP they don't care it doesn't matter if its about me or my children. When I call 111 they try to help but westcall or emergency ward doesn't really look like they to their job.