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MRI Results- NHS Lanarkshire

Posted By User777

"MRI Results- NHS Lanarkshire"

About: Golden Jubilee National Hospital / Outpatients University Hospital Hairmyres / Neurology

(as the patient),

I was referred for an MRI scan by a neurologist at Hairmyres, NHS Lanarkshire due to suspected MS. I attended the Golden Jubilee hospital for the scan 4 weeks ago and was told the results would be sent to the referring neurologist and then on to my GP. In the past ten days I have called both my GP and the Hairmyres and have been unable to find out the results. The GP does not have the results and at Hairmyres, I have left messages on an answer phone but have had no return call. 

I am feeling anxious about the results and would have hoped by this point that someone would have been in contact with me. The care I have received at appointments for both hospitals has been good but I am worried that these results have gone astray. 

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Responses

Response from Jean MacDonald, Quality Improvement Co-ordinator, NHS Lanarkshire 3 years ago
Jean MacDonald
Quality Improvement Co-ordinator,
NHS Lanarkshire

Submitted on 21/01/2022 at 15:49
Published on Care Opinion at 15:49

picture of Jean MacDonald

Dear User777

I am sorry to hear that you feel that you have been distressed awaiting results. I hope that we can resolve this for you quickly and efficiently.

I wonder if you could phone patient affairs on 01355 585325 or email PatientAffairs.Hairmyres@lanarkshire.scot.nhs.uk to provide more details.

My sincere apologies for the anguish caused. I hope to hear from you soon.

Thank you

Jean

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Paula McPhail, Feedback and Legal Co-ordinator, Clinical Governance, NHS Golden Jubilee 3 years ago
Paula McPhail
Feedback and Legal Co-ordinator, Clinical Governance,
NHS Golden Jubilee

Submitted on 02/02/2022 at 12:22
Published on Care Opinion at 12:22

Dear User777,

I am so sorry to read your post and completely appreciate how distressing this must be for you. I notice that NHS Lanarkshire have asked you to contact them to help resolve your concerns. However, if I can do anything to help, please do not hesitate to contact me directly on 0141 951 5951 as I would like to be able to help get this matter resolved as soon as possible for you.

Regards

Paula

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