"Visit to A&E Grantham Hospital"

Dear Mo21; thank you for leaving your feedback. I have spoken to sister in A&E and she has asked me to respond as follows: "Please give my sincere apologies to this patient. We are working hard to improve communication at triage to ensure all patients are aware of the waiting times and to keep the website regularly updated. We are waiting for our TV to be repaired enabling information to be given to patients as they wait. Unfortunately at present we only have 2 nursing staff who can send from triage to X-ray. This has been identified as a training issue and our consultant has scheduling training with the nursing staff to examine patients to enable them to send to X-ray from triage therefore greatly improving the patient journey. It would certainly make a huge difference and it is one area I am very keen to develop." Thank you again for taking the time to share your experience.

Thank you for leaving your feedback. I have spoken to sister in A&E and she has asked me to respond as follows: "Please give my sincere apologies to this patient. We are working hard to improve communication at triage to ensure all patients are aware of the waiting times and to keep the website regularly updated. We are waiting for our TV to be repaired enabling information to be given to patients as they wait. Unfortunately at present we only have 2 nursing staff who can send from triage to X-ray. This has been identified as a training issue and our consultant has scheduling training with the nursing staff to examine patients to enable them to send to X-ray from triage therefore greatly improving the patient journey. It would certainly make a huge difference and it is one area I am very keen to develop." Thank you again for taking the time to share your experience.