Care Opinion

Still waiting for test results

Posted By tesnt79

"Still waiting for test results"

About: Brayford Medical Practice Lincoln County Hospital

(as the patient),

Told by hospital to allow 'about a week' to receive results.  I personally left it for 2 weeks before contacting the surgery.  I know everyone is busy.  A month has now passed and I have still not been informed of any results.  You can never get an appointment anymore!  If I did have an appointment it would be, say 10 minutes.  Why can't that time be taken to look at my report?  Frustrating and worrying time for me.  I am being told nothing really. Still ongoing not hearing anything.  What is the problem?

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Responses

Response from Debbie Buttigieg, Patient Experience Administrator, United Lincolnshire Hospitals NHS Trust 2 years ago
Debbie Buttigieg
Patient Experience Administrator,
United Lincolnshire Hospitals NHS Trust

Submitted on 22/02/2022 at 07:44
Published on Care Opinion at 07:44

Dear tesnt79

Thank you taking the time to raise your concerns regarding your test results. If you have still not heard anything, please contact the Consultants secretary for an update on the delay.

Kind Regards

Debbie

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Update posted by tesnt79 (the patient)

Hello there. Yes I have already done this. I was told by the hospital that results would go back to the doctor in about a week. I left it 2 weeks to be accommodating during all this busy period. I have spoken to a receptionist but they could not tell me anything because the report has not been looked at. I have sent some e-Consults but again all I am told is that it has been chased up. Apparently, the report has not been looked at so cannot be filed and myself be informed. I called into the surgery, told I would get a telephone call, by an unknown doctor to me. They informed me within 2-3 seconds what the problem is. I was made to feel like I should still be waiting because a doctor is busy. They did not get the fact that I have tried for several weeks.

I haven't received an apology or anything. I feel like I am just a name on a list of phone calls to make.

Response from Debbie Buttigieg, Patient Experience Administrator, United Lincolnshire Hospitals NHS Trust 2 years ago
Debbie Buttigieg
Patient Experience Administrator,
United Lincolnshire Hospitals NHS Trust

Submitted on 23/02/2022 at 07:56
Published on Care Opinion at 07:56

Dear tesnt79

I apologise for your frustration and would advise you to now contact PALS (Patient Advice and Liaison Service) who will be able to act on your behalf.

Email: pals@ulh.nhs.uk

Text: 07815 707746

Tel: Lincoln 01522 707071

Pilgrim 01205 446243

Grantham 01476 464861

Kind Regards

Debbie

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