"Altnagelvin hospital ward 42"

About: Older people's healthcare / Ward 42

(as a relative),

My aunt was in hospital for 6 and half weeks. The majority of her time was in ward 42. I cannot praise the nurses enough. They went above and beyond the call of duty.

My aunt was scared and lonely at times due to covid. Paul and his team went the extra mile. Ciara a band 5 nurse who acted up to nurse in charge at times was professional, caring and genuine. Nothing was a bother. She was amazing in every sense of the word. My dad was also in the same ward in January and he still talks fondly of her.

Two other nurses were Chloe and Olivia, both newly qualified nurses and the care they gave was amazing. They both are a credit to the NHS and always made sure everything was done to perfection. They really cared and it showed. They really deserve the recognition and I mean it from the bottom of my heart they are stars 🌟. 

Lastly 2 student nurses shone. One was Mary and the other was Aisleen I think. She works alongside Oliva. They both are compassionate, caring and thoughtful. They really will make great nurses. I would like to say a massive thanks to all the staff in ward 42 for the care and attention to my aunt. 

Just a little note, a couple of the auxiliary staff need a little more patience and bed side manners.

But overall Paul runs an amazing ward with a fantastic team that the NHS should be proud of. Thanks a million!

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Responses

Response from Jennifer Mullan, Head of Secondary Care and Lead Nurse, Primary Care and Older People Service, WHSCT 2 years ago
Jennifer Mullan
Head of Secondary Care and Lead Nurse, Primary Care and Older People Service,
WHSCT

I am in charge of inpatinet services for older people for the WHSCT

Submitted on 18/02/2022 at 16:30
Published on Care Opinion at 16:36


picture of Jennifer Mullan

Dear browsertr77,

Thank you for taking the time to give us your feedback, we really appreciate this and it gives the whole team a great boost!

It really is wonderful to hear that the staff were very patient centred and caring towards your aunt; we strive to have high standards of Professionalism and care for all of our patients' so your complements are a great endorsement. It sounds like your Aunt definitely had a great bond with our staff and for her to mention them is very special and no doubt Paul, Ciara,Chloe and Oliva are very fond of your aunt also! It is lovely that you both remembered our students; they are a very valuable part of our teams and thank you for giving Mary and Aisleen a shout out too!!

I will discuss your mention of our auxiliary staff with the team and I'm sure they will take your recommendations on board.

Finally thank you once again for sharing both your Aunts and your experiences with us.

Jenny

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Update posted by browsertr77 (a relative)

Thanks, I honestly can't recommend them enough.

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