My mum was taken in by ambulance as her catheter was blocked. 2 rapid control nurses tried at home but could not get it sorted. They called an ambulance and costal core came. The paramedic was professional, caring and Compassionate. He took mum to a&e.
I then went and meet them. The staff at the admissions told me another patients information first, without listening to the details correctly. They then corrected them self and let me in.
I then found mum who was with the same paramedic who again was amazing. The nurse in charge was taking mums vitals and then sent her around to minors.
They said she would get pain relief which never happened.
Mum is registered blind. Alan took us round and handed over to a nurse. Then left.
The nurse said they would be a few minutes. A couple hours past and nothing. I spoke to the nurse and they reluctantly apologised and said no one on shift was qualified for catheter change.
I then waited and asked again. The nurse then directed me to the nurse in charge. He was a little bit sharp and not understanding at first.
They then moved mum to room 4, where an new nurse took bloods and vitals. This nurse was understanding and kind.
She then said we have to wait. She explained they are short staffed. About an hour later an amazing doctor, come and sorted mum in 15 minutes.
He was professional, kind and helpful. He cared about patient first.
We then waited and another lovely nurse sorted out mums arm.
I dread to wonder of I wasn't there how mum would have been treated as she is registered blind and kept getting forgotten.
I understand the NHS pressures but sometimes all it takes is clear communication and professionalism from some of the staff.
I can't thank the paramedic and doctor enough, but some of the other staff need to be more emphatic and show compassion.
"Mixed experience of Emergency department"
About: Altnagelvin Area Hospital / Emergency department Altnagelvin Area Hospital Emergency department Londonderry BT47 6SB Northern Ireland Ambulance Service / Emergency ambulance response Northern Ireland Ambulance Service Emergency ambulance response Belfast BT8 8SG
Posted by browsertr77 (as ),
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Update posted by browsertr77 (a relative) 2 years ago