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"Good experience with difficult situation"

About: Marie Stopes International

After reading the recent bad reviews of MSI before my appointment, I was nervous and worried. However, my experience was a positive one.

I contacted MSI and was given an appointment 10 days later, which was better than the 4 week wait I’d been given by another clinic. I had the phone consultation within the specific time given and was able to have the second phone consultation that same afternoon.

I didn’t know that MSI did two phone consultations until I read the reviews, so I was worried how long I would have to wait for that originally. Nevertheless, I had both appointments on the same day.

I was advised that the medical abortion medication would be posted 1st class after my phone call which was about 2pm. This phone call was on a Thursday, so I expected the pills to arrive Monday. To my surprise, it arrived the next day.

I found MSI quick and reliable for their care. Abortion is extremely upsetting and never taken lightly, however I felt that I had the support of the lovely women I spoke to, if I wanted it.

Don’t let the bad reviews worry you, I had a positive experience.

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Responses

Response from Marie Stopes International 3 years ago
Marie Stopes International
Submitted on 01/03/2022 at 13:39
Published on nhs.uk at 18:41


Thank you for sharing a review about your experience with MSI Reproductive Choices, we will make sure this is passed on to our teams.

Like the whole of the health and care sector, we are currently experiencing staffing pressure because of the COVID-19 pandemic. This mean that it can sometimes take us longer to answer calls or there can be a longer than usual wait for an appointment, but please rest assured we are here and doing everything we can to provide the best possible care.

We are glad to read you received the pills earlier than exptected and that you found our teams to be "quick and reliable".

Thank you once again for sharing your feedback, we really appreciate it.

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