"Organizational disaster "

About: The Grange Group Practice

They will book you a face to face for blood results to tell you you're (just) in type 2 diabetes and go look at a site but told to e consult when requesting heart and blood pressure check. You receive a "contact surgery immediately" from e consult only to receive a phone call next day and an appointment 3days later as he thinks you may he in heart failure. Medication gets removed and added from your prescription request list with no warning or explanation. You rarely get to see the same doctor twice: even before Covid. Twice I've been given a phone appointment for a medication review after being messaged that it was required before another prescription could be issued only to find it had been issued within notification and I'd waited all day for nothing. IF they stick to the new review date it will be approximately 2 yrs since my last one.

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Responses

Response from The Grange Group Practice 2 years ago
The Grange Group Practice
Submitted on 29/03/2022 at 23:11
Published on nhs.uk on 30/03/2022 at 20:59


Dear Sandra

Sorry to hear about your recent experience of the Practice. This review will be shared with our full team to explore how we can do better.

Many of our results appointments can be completed remotely over the telephone, and there are plenty of really useful resources online to help patients manage their long term conditions.

I have asked a member of our team to contact you to discuss the particulars raised in this review and find out what we can do better to support you. I would encourage you to email a member of our team if you are unhappy with the service in future - we will be happy to help.

I hope you will continue to leave reviews online to let us know how we are doing in future, and I hope we can meet your needs better in future.

Kind regards

DS

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