It wouldn’t be possible to personally thank everyone who was involved in our teenage daughter’s recent care. It was impeccable at every stage and hopefully this goes some small way to recognising it.
Our daughter developed what we assumed was a tummy bug late on Thursday night, after a day off school and plenty of bed rest, by Saturday morning it was becoming a bit more concerning.
NHS24 arranged a doctor call back which came quickly and we were referred to the out of hours GP at Hamilton, eventually being sent to Monklands where she was diagnosed with appendicitis and operated on first thing on Sunday morning. All in, from that first call to operation was less than 24 hours.
Through this, we were met by professionalism and compassion, every person we dealt with on the journey went above and beyond to help us all, but especially our daughter. I felt relaxed and informed, and an anxious time for us was made as easy as possible.We can’t thank enough all the staff, nurses, doctors and surgeons at NHS24, Hamilton Medical Centre, and Monklands Hospital.
Our daughter is now back home, out of pain, and mostly recovered with little to show for her experience other than a couple of minor scars.
Thank you all so much, our eternal gratitude.
"Outstanding care"
About: General practices in Lanarkshire General practices in Lanarkshire NHS 24 NHS 24 University Hospital Monklands / Day Surgery University Hospital Monklands Day Surgery ML6 0JS University Hospital Monklands / General Surgery (Wards 4 & 7) University Hospital Monklands General Surgery (Wards 4 & 7) ML6 0JS University Hospital Monklands / Medical Assessment Unit University Hospital Monklands Medical Assessment Unit ML6 0JS University Hospital Monklands / Pre Admission Assessment University Hospital Monklands Pre Admission Assessment ML6 0JS University Hospital Monklands / Theatres, Recovery & Anaesthetics University Hospital Monklands Theatres, Recovery & Anaesthetics ML6 0JS
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