"GPOOH, 999 call handler and ambulance crew"

About: Northern Ireland Ambulance Service / Emergency ambulance response

(as a service user),

Unfortunately I dont have all the staff names who helped us as it was a very stressful time.  My father-in-law became unwell, we called the out of hours GP service and had an almost immediate call back from a kind and caring GP - he also called back later that evening to check on things even though he had called an ambulance to come out to us/take over the care.  Whilst waiting on this my father in law deteriorated, we therefore called 999 services who remained calm and talked us through everything until the ambulances arrived.  The 2 crews that came were professional, respectful and so courteous to us.  One was called Stevie, sorry I am unsure of the ladies and 2 other gentlmens names. We are so appreciative of the care they gave my father in law and the dignity that they maintained for him at the time of his passing.

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Responses

Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service 2 years ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service
Submitted on 22/04/2022 at 10:03
Published on Care Opinion at 10:03


picture of Neil Gillan

Dear dollycat47

Thank you for sharing your valued feedback. My condolences to you and your family.

I am sure it was a very stressful experience for you all, but it was so encouraging to hear that the NIAS staff were professional, respectful and courteous. I would like to share your feedback with the individuals involved, in order to do so we would need a few more details about the date, time and location of the call. If you would like to provide more details please contact me directly at neil.gillan@nias.hscni.net

Best wishes

Neil

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