"Trying to access eye casualty"

I phoned the RVH eye casualty on Monday, and what I got was a rant from the receptionist that I should not have been phoning them, I tried to explain that previously I had been instructed by my optician, macular clinic and only last week  my GP also instructed me if things with my sight deteriorated I was to go to eye casualty, all I got repeated in my ear was that I should not have been phoning them, they just weren't listening to my explanation and that I had an information sheet from the macular clinic with their number on it! I eventually got my message to sink in that I needed to be seen urgently as my sight had got progressively worse since I seen my GP in a face to face appointment. I was given the impression that they didn't want to see any patients. I eventually got an appointment, but  I feel if the hospital has a problem with other health professionals they should raise the issue with them rather than taking it out on the patient.