"An awful disservice"

An awful disservice ! Really has gone to the dogs. They literally don’t want to see patients (the overlong telephone auto voice explains that) The long wait on the phone prompts you to email a long winded e consult form. I’ve done a couple of those, the wait for the replies are often days long and don’t resolve the issues 95% of the time. It feels like Covid is still being used as an excuse to not see patients and to do things at a distance and via forms and entirely ineffective e consult messaging. It’s no health service for me sadly, quite the opposite. Long gone are the days you could pick up the phone or even email your doctor and actually see them. I’ve no doubt whatsoever that many patients who may have extremely serious health conditions are being affected by this system where patients are actively discouraged not to attend the practice or see their doctor in person and these hour long telephone queue waits (that even when answered by the admin) provide little to no help! A major transformation is needed at the queenswood medical practice!