Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

An appointment would be nice

Posted By Veee

"An appointment would be nice"

About: General practices in Ayrshire & Arran

(as the patient),

218 calls to make an appointment at my local GP surgery, that's right 218 calls, each one taking 40 seconds to tell me I've been kicked out the queue because the lines are full. When I do speak to someone I'm told I will receive a phone call at some point today. Entirely unsatisfactory.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Programme Lead, Governance and Assurance, Primary & Urgent Care, NHS Ayrshire & Arran 2 years ago
NHS Ayrshire & Arran

Submitted on 11/05/2022 at 13:11
Published on Care Opinion at 13:11

Dear Veee

Thank you so much for taking the time to provide your feedback and share your experience. I am so sorry to read of the problems you have experienced when trying to contact your GP practice. Many practices are experiencing a very high volume of calls which is unfortunately resulting in some patients being unable to get through. These issues are known and some practices are in the process of upgrading their telephone systems to try and support the number of calls being received.

We would welcome the opportunity to look into your concerns and the situation you describe. If you would like us to do so, please can you provide further information to our Feedback and Complaints Team using the following contact information:

PO Box 13, Eglinton House, Ailsa Hospital, Dalmellington Road, Ayr KA6 6AB
Telephone 01292 513620 please note: your call may be recorded
Fax 01292 513665
Email: complaintsteam@aapct.scot.nhs.uk
Freephone number for feedback, comments, concerns and complaints call 0800 169 1441

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k