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All staff friendly and helpful

Posted By defenderjt66

"All staff friendly and helpful"

About: Altnagelvin Area Hospital / Breast services

(as a service user),

I visited the breast clinic at Altnagelvin. A fantastic service form start to finish. Staff all so friendly + helpful. Everything explained through each stage + procedure. Luckily for me I got the all clear so good to come away with a result on the actual day. A great team doing a great job.

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Responses

Response from Donna Kerlin, Consultant Radiographer (Breast), Diagnostics, WHSCT 2 years ago
Donna Kerlin
Consultant Radiographer (Breast), Diagnostics,
WHSCT

Submitted on 05/05/2022 at 15:10
Published on Care Opinion at 15:25

picture of Donna Kerlin

Good afternoon,

I am so glad to hear that your experience here in the breast unit was a positive one. Our staff go out of their way to be friendly and do what we can to help. It is so important to us that you feel comfortable and informed whilst having intimate procedures performed. We are very proud of our 'fantastic' service and I will pass your compliments on to the entire team. I am delighted that you had a good result on the day, a visit to the breast clinic can be an anxious time. Its means a lot to us that you have taken the time to post such a positive comment. Thankyou very much.

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Response from Marietta Connor, Breast Imaging Service Manager, Diagnostics, Western Health and Social Care Trust 2 years ago
Marietta Connor
Breast Imaging Service Manager, Diagnostics,
Western Health and Social Care Trust

Submitted on 30/08/2022 at 15:16
Published on Care Opinion on 31/08/2022 at 08:48

picture of Marietta Connor

Hi defenderjt66,

My name is Marietta and I am the lead mammographer for the Breast Unit at Altnagelvin.

Thank you again for taking the time to feedback on your positive experience at the Breast Clinic.

I will make sure and pass that feedback onto the team as it reinforces how important the work we do is for our patients.

We understand the anxiety faced when attending these type of appointments and so it is important for us that the experience is positive for our patients. We hope that we continue to provide the service with such positive feedback as yours, whilst remaining vigilant of any changes we can make to improve that experience even more.

Thanks

Marietta

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