Care Opinion

Maternity MOT Clinic

Posted By mineralxd53

"Maternity MOT Clinic"

About: University Hospital Wishaw / Maternity Care (Wards 21-24)

(as a service user),

I was referred to the MOT clinic at Wishaw hospital by my community midwife following some complications in early pregnancy.

I attended my appointment last week and waited over an hour after my appointment time to be seen. I had a second appointment with psychiatry that I had waited over eight weeks for and when I explained this to reception and the person in charge of the MOT clinic I was told there was nothing they could do - forcing me to cancel my appointment and rearrange for the following week.

The following week arrived and once again I have been forced to wait well beyond my appointment time despite having work to attend. I spoke to reception about how poor the clinic management is and I was told that this happens every week and it is not uncommon for patients to wait over an hour beyond their scheduled appointment time.

If the clinic has such a large number of patients and is consistently so behind it is obviously necessary to run the clinic more frequently during the week. 

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Responses

Response from Heather Weir, Senior Midwife, Community & Outpatients, NHS Lanarkshire 2 years ago
We are preparing to make a change
Heather Weir
Senior Midwife, Community & Outpatients,
NHS Lanarkshire

Submitted on 20/05/2022 at 14:04
Published on Care Opinion at 14:20

Dear mineralxd53

Thank you for taking the time to post your comments on Care Opinion. I am so sorry that you have experienced long waiting times at the MOT clinic which has impacted on other appointments and work commitments. As a service we are aware of the challenges within the department. At present we are working through plans to improve the time management and organisation of clinics within our Day Assessment Unit.

Apologies again for the inconvenience this has caused you.

If you would like to discuss this further or if there is anything I am able to assist with then please don’t hesitate to contact me.

Kind Regards

Heather Weir

Senior Midwife Community/Outpatients

Tel 01698 361100 EXT 7226

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Response from Cheryl Clark, Director of Midwifery, Women's Services, NHS Lanarkshire 2 years ago
We are preparing to make a change
Cheryl Clark
Director of Midwifery, Women's Services,
NHS Lanarkshire

Submitted on 12/06/2022 at 10:32
Published on Care Opinion on 13/06/2022 at 09:46

Dear mineralxd53

I too want to express my apologies for your experience. This is not the service we want to deliver and recognize it needs to change.

Our planning group are working through the logistics to improve with aim to have improvement later in the summer. I would be more than happy to talk you through these plans so please don't hesitate to contact me.

In the meantime, please do accept my apologies again. We will update via this post when the changes have occurred.

Warmest Wishes

Cheryl.

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