"Awful GP surgery Rude and incompetent staff"

This surgery is the worst surgery I have ever experienced in being in to contact to. I had a over phone appointment with the GP who called my which I answered straight away and as soon as I did the gp put the phone down. I had been waiting for this appointment for weeks on end as I have a something effecting me which I was told I can only get sorted through the gp. I called back and the awful rude receptionist answered and said because I apparently didn’t answer the phone I need to wait a whole week to call and try book an appointment all over again which are hard to receive in the first place. The reception was so rude and condescending and acted like her dad owns the place. Honestly on the few occasions I have physically gone to the surgery they just stand around chatting. Honestly awful service I am not one to complain normally but it is so frustrating they have no compassion at all it’s because of gp surgery’s like this there is a rise in 999 calls as they cut the phone off and don’t give appointments leading to people who need emergency 999 treatment to having to wait hours for ambulance as they having to do the GPS job for them. This gp surgery really needs some training in communication and that awful receptionist needs to learn some manners and adopt a way of talking appropriately over the phone. The worst thing is I myself work in the NHS as a paramedic so I know how all this works in a gp and there’s great ones out there but this gp clearly does not come close to that list. Awful disgusting service I am really disappointed.