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Stay away from ward 32b

Story from nhs.uk

"Stay away from ward 32b "

About: Southmead Hospital

The doc came in said you can have food and drink now…haven’t eaten all day. Three nurses come and go each saying they same thing we’ll get you something to eat but nothing ever came. The doc also said I can have pain relief but guess what….nothing ever came….doc said to the other 3 staff some training she needs a drip going into arm but guess what….that never came either. Partner went and asked for all the above but was just met with yea we’ll get pain relief yea we’ll get drip yea we’ll get tea but you can probably guess what happen……nothing. After a whole day of not eating my partner eventually gave up trying to get anyone to help he went and asked just for a cup of tea which we got. He bought some biscuits in and that’s all I had all day. I would hate anyone to come here. It’s actually ward 32B

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Responses

Response from Southmead Hospital 2 years ago
Southmead Hospital

Submitted on 23/05/2022 at 08:36
Published on nhs.uk at 15:41

Dear Patient,

I am so sorry to hear of your experience whilst a patient on Ward 32B, and that you were not provided with the care that we would expect in our hospital. Please accept my sincere apologies for the upset this would have caused. If you would like to raise a formal complaint about your poor experience, you can do this by emailing Complaints@nbt.nhs.uk or by calling 0117 414 4567 so that we can discuss your concerns in more detail. Once again I am sorry that you had a poor experience. Yours sincerely, Sue Needs, Complaints Manager.

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