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Everything was fully explained

Posted By Denph48

"Everything was fully explained"

About: Royal Cornwall Hospital (Treliske) / Gastroenterology

(as the patient),

I attended for my colonoscopy early on a Saturday morning and had to go to a couple of different rooms to fill in forms & be prepped ready for my procedure. All the staff were caring and calm which I appreciated as this was my first experience of this department & indeed this type of investigation. Once in the surgery I met Mr Battersby who introduced himself as my surgeon & the other two staff members whom he said were to be there during my procedure. Everything was fully explained & I felt calm & secure. The results were explained to me & also the next stage in my treatment. I was also given a written report which I was able to read more thoroughly at home. Emanuel was with me in recovery & rang my husband for me whilst I got dressed.

Altogether this was a very good experience - well done to all the staff.

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Responses

Response from Anna Betts, Deputy Sister, Endoscopy Department, Royal Cornwall Hospitals NHS Trust 2 years ago
Anna Betts
Deputy Sister, Endoscopy Department,
Royal Cornwall Hospitals NHS Trust

Submitted on 26/05/2022 at 16:56
Published on Care Opinion at 16:56

Hi Denph48,

Thank you for taking the time to leave feedback for the team.

I am glad to hear that you had such a positive experience, throughout your whole experience within the endoscopy department last Saturday.

I will make sure that your feedback is passed on to the staff during out morning safety huddle.

Thank you once again.

Anna Betts

Deputy sister

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Response from Holly Kiernan, Patient Experience Manager, Patient & Family Experience Team, Royal Cornwall Hospitals NHS Trust 2 years ago
Holly Kiernan
Patient Experience Manager, Patient & Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 27/05/2022 at 08:55
Published on Care Opinion at 08:55

Thank you for taking the time to give us your opinion as we truly appreciate your feedback. We would love to contact you in future to help us inform decisions about our services and the way we work. This could range from small queries to larger projects so that you can be involved as much or as little as you like.

If this is something you would be interested in please contact the Patient Engagement Team at Royal Cornwall Hospitals NHS Trust on rcht.patientengagement@nhs.net or telephone 01872 252793, so that we can record your details.

Thank you again for taking the time to tell us about your experience.

Best wishes,

Holly

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