"He received a very high standard of medical intervention."

About: Older People’s Services / Hospital at Home Southern Sector

(as a relative),

My father availed of this service last week for 5 days, his second experience in 10 months. He is in his mid eighties and active.

The dedication of Dr Khan and the nursing team has been invaluable to Dad and us as a family, enabling us to look after him at home whilst he received a very high standard of medical intervention. Their support, their access to diagnostic results and speed of decisions regarding changes to treatment on a daily basis is such a professional operation. We were informed at every stage and as the team come to the family home we never feel we are being a bother to them whereas in a busy ward it's maybe not always possible to speak to the Dr. With hospital at home our experience has been very satisfactory and our preferred approach for both out elderly parents. It's a service which has so much potential for families who's loved ones want to be looked after in their homes, especially during covid when visiting was restricted but as a model of care going forward it is an important service to build upon.

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Responses

Response from Claire Aiken, Clinical Lead Nurse Hospital @ Home Fermanagh, Primary Care Older People, WHSCT 2 years ago
Claire Aiken
Clinical Lead Nurse Hospital @ Home Fermanagh, Primary Care Older People,
WHSCT
Submitted on 31/05/2022 at 11:22
Published on Care Opinion at 11:31


Hello,

Thank you very much for your lovely feedback. The team were delighted to be involved in the care for your father for a second time and are so glad you feel it was such a positive experience from our visits and care.

Keeping your dad in the comfort of his own home, surrounded by his family where he preferred to be during an acute illness stage is of utmost importance to you all.

Dr Khan is very grateful to hear your kind words towards the team and we wish your dad and all the family our best wishes.

Many Thanks

Claire Aiken

Hospital at Home Team

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