Care Opinion

Professional and considerate ambulance crew

Posted By gifttk66

"Professional and considerate ambulance crew"

About: Northern Ireland Ambulance Service

(as a relative),

Lukasz and Laura were the ambulance crew that attended our home when my daughter became suddenly unwell as she was suffering from covid. They were polite, professional and considerate. They made my daughter feel at ease and reduced her anxiety whilst they treated her symptoms with care and attention. They communicated effectively with us regarding her condition and treatment options. This crew provided a lovely experience during an anxious time and are a credit to the NIAS, many thanks for their professionalism and care. 

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Responses

Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service 2 years ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

Submitted on 01/06/2022 at 13:30
Published on Care Opinion at 13:30

picture of Neil Gillan

Dear gifttk66,

Thank you for taking the time to share your valued feedback regarding the care provided by NI Ambulance staff and I hope your daughter is recovering well. It is so encouraging to hear about the professionalism and compassion of Lukasz and Laura and I would like to share your feedback with them. In order to do so I would need a few more details about the time, date and location of the call. If you would like to provide these details, please contact me directly at neil.gillan@nias.hscni.net

Best wishes

Neil

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