Care Opinion

Staff In Cumnock

Posted By Disappointted Ayrshire

"Staff In Cumnock"

About: East Ayrshire Community Hospital / Rehabilitation

(as a carer),

My wife was in the Cumnock rehabilitation unit after along stay in hospital  the food in the unit was making her sick so I was tasked to take her food in all was going well until one off the staff stopped me taking a mug of coffee(i had been taking one in for at least a week ) at the same time two ladies walked in without booking an appointment and no face covering but was allowed to continue all I would like to know is why two ladies was allowed in with no action and I was stopped and quizzed about a mug of coffee the questions wasn’t quite and these two woman were allowed in no questions asked  another member of staff came into my wife’s room and she couldn’t understand it either,  my wife no longer wanted me to take a coffee in  the staff took coffee in as it made her sick after that day 

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Responses

Response from Mary McKenna, Senior Charge Nurse, Burnock Ward, East Ayrshire Community Hospital, NHS Ayrshire & Arran 2 years ago
Mary McKenna
Senior Charge Nurse, Burnock Ward, East Ayrshire Community Hospital,
NHS Ayrshire & Arran

Submitted on 09/09/2022 at 14:42
Published on Care Opinion at 14:42

Dear Disappointted Ayrshire

Thank you for taking the time to share your recent experience via Care Opinion.

I am sorry to hear that the food was unsuitable for your wife during her stay. Normally staff are able to obtain an alternative choice. Generally we discourage food being brought to ward as we do not have facilities to reheat.

We do not allow hot drinks being brought in to ward for safety of all patients. If the hot drinks offered in the ward are unsuitable we are able to offer cold alternatives.

I am unable to comment on the two ladies visiting as I do not know the circumstances, however occasionally some visitors have an exemption from wearing masks. Previously visiting was by prior arrangement only but there may have been another reason the ladies were in the ward.

We hope to progress soon to less restrictive visiting.

Kind Regards

Mary

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Update posted by Disappointted Ayrshire (a carer)

Can you explain why some off your staff encouraged me to bring in food? It was only a roll. The coffee was also encouraged by your staff, as it was the only nutrition she was getting. The food was never to be reheated. As I said, most of the staff were good. Also it was alright for your staff to bring in coffee from outside. I found the particular member of staff to be awful towards us.

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