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Trying to contact ENT

Posted By rhinozb76

"Trying to contact ENT"

About: Royal Victoria Hospital / Ear, Nose & Throat

(as a relative),

I am now into my fourth week trying to contact ENT at the Royal Victoria Hospital. I have made 64 calls from my mobile plus others from my landline at all times in the working day. I only ever get an answering machine but leaving a message has no effect - calls are never returned. I find it most distressing.

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Responses

Response from Service Manager, Trauma & Orthopaedics, Belfast Health & Social Care Trust 2 years ago
Belfast Health & Social Care Trust

Submitted on 16/08/2022 at 14:14
Published on Care Opinion at 14:18

I am very sorry that you have experienced difficulty in contacting the BHSCT ENT department, this is not the service we would wish to provide for our service users.

If I could get detail on the reason for your wishing to contact us and the number you are not getting a response from I will endeavour to resolve this for you.

Assistant Service Manager, ENT Services, BHSCT.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by rhinozb76 (a relative)

I have been trying again, numerous times but with no luck. The number is 028 9615 6235. Thank you.

Response from Sarah Wilson, Service Manager, Trauma & Orthopaedics, Belfast Health & Social Care Trust 2 years ago
Sarah Wilson
Service Manager, Trauma & Orthopaedics,
Belfast Health & Social Care Trust

Submitted on 23/08/2022 at 12:00
Published on Care Opinion at 15:26

That is the correct number for the administration staff you are trying to contact. Unfortunately the member of staff whose number that is has been off due to sickness and although their phone had been diverted to another member of staff some time during that period their voicemails had not been picked up.

I am sorry your voicemails were not followed up and we are working our way through those now.

The member of staff has returned to work and therefore should be available to contact directly or should you wish I can advise you of their line manager's contact information.

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