Care Opinion

Such a positive energy

Posted By Sunshine99

"Such a positive energy"

About: University Hospital Monklands / General Surgery (Wards 4 & 7)

(as a service user),

I was a patient in ward 7 Monklands Hospital! All the staff have been amazing but last  Monday I met Sister Pauline who had such a positive energy towards her job & I felt she really lifted the mood of the ward !! 

Even though the ward was very busy she took the time to speak to me & the other ladies in the room while she was making our beds & taking our observations ! 

What struck me about her was even though the hospital is under great pressure and very busy , she didn’t moan about it , she just got on with the tasks needing done and this attitude & positively is beneficial for both other staff & patients! 

Her attitude should be bottled up a sprinkled around the hospital!  

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Responses

Response from Karen Jamieson, Patient Safety Co-Ordinator, Quality Improvement Team, NHS Lanarkshire 2 years ago
Karen Jamieson
Patient Safety Co-Ordinator, Quality Improvement Team,
NHS Lanarkshire

Submitted on 19/08/2022 at 19:46
Published on Care Opinion at 19:46

Dear Sunshine99

Thank you so much for taking the time to get in touch about your recent experience with University Hospital Monklands, General surgery.

It is a great encouragement for staff to be recognised for their care and professionalism. Pleased to hear Sister Pauline contributed to your positive experience.

It will be a pleasure to share your feedback with her.

Wish you well in your recovery.

Karen

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