Care Opinion

A fairer system is needed

Posted By Maryhi

"A fairer system is needed"

About: General practices in Greater Glasgow & Clyde Shawpark Resource Centre

(as a service user),

Sadly a complete joke for mental health. My GP referred me to the resource centre. I even previously told my GP I don't respond to CBT. Took ages to get a referral. I walked in...No hello, no anything. Just a pile of CBT literature in front of me.

All they have done is hit me with piles of paper. No human empathy, care or even understanding.

A fairer system is needed.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 23/08/2022 at 08:38
Published on Care Opinion at 08:38

picture of Nicole McInally

Dear Maryhi

I am sorry to read that you were disappointed with your appointment at the Resource Centre. This is not the experience we would want any of our service users to have as we try to ensure we provide the best care and treatment for everyone who accesses our services.

If you would like to discuss this further can you please contact Shawpark Resource Centre on 0141 451 2730 and ask to speak to the Nurse Team Leader or Service Manager.

Thank you

Nicole

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Update posted by Maryhi (a service user)

Contacting you would be useless 100%

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 24/08/2022 at 15:36
Published on Care Opinion at 15:36

picture of Nicole McInally

Hi Maryhi

I am sorry that you feel that there is no point in contacting us. If you change your mind please do get in touch. I have shared your feedback with the Senior Team responsible for Shawpark Resource Centre so they are aware of the issues you have raised.

Kind Regards

Nicole

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Update posted by Maryhi (a service user)

It is pointless contacting Shawpark or you If you actually read all the reviews for Shawpark on Google and here they are nearly all one star reviews. For years! You will never change.

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