"Disappointed in the attitude of some of the staff"

The practice is very small and has no parking other than for staff.

Unfortunately when transferring GP services from NHS Lothian to NHS Forth Valley the personal information and information about various health complaints & previous procedures weren’t carried forward meaning the already poorly advised GP was missing information which lead to an incorrect diagnosis. 

GP’s need to ensure they are well competent in haemochromatosis, testing procedures and the care regime for long term monitoring. Luckily a charity for the condition has informed me that my GP is incorrect and I should be tested every 2 years not every 5 years according to current NICE guidelines. 

I’m also severely disappointed in the attitude of some of the receptionist staff, who have seemed to go out their way to try to prove me wrong or deny a service before giving a chance to actually explain the story before jumping down your throat to ask if you've tried going to the pharmacy. One staff member was sighing so loud on the phone, it’s rather unprofessional. 

The nursehad a poor technique for phlebotomy/ venipuncture and gave poor aftercare advice / treatment to limit bruising. Bruising is not “normal” for a properly executed sample to be taken unless on blood thinning medication and it certainly shouldn’t be extremely painful like it was.  

The surgery seemingly has been at capacity for quite some time. It’s difficult for the current patients to get an appointment.

When is this practice going to be upgraded / moved / put somewhere else or brought with the times of online appointment scheduling? Patient access is okay, it works, but enabling the appointment booking section of it would definitely save on phone calls. Some issues can be pre screened and questions asked prior to the appointment which reduces appointment waste for instance taking and adding pictures onto your appointment request for the doctor to view during a phone consultation. 

It’s very well that during covid lockdowns and restrictions that the intercom was installed, however it’s rather embarrassing having to shout your issues out over the intercom in the street with people behind you rather than be allowed to come in. without the receptionist shouting your problem back at you again.

The pharmacist changed me to a cheaper instant release medication which made me vomit after administering - all apparently to save a few £££‘s, also halfing my medication incorrectly which lead to me suffering for a few months in pain despite having the prescribed dose for 10 years. 

I feel that a comprehensive review of patients should be carried out in order to seek the patients views in the care provided, as it seems that suggestions are not welcomed here. Neither are sample drop offs as they often take the pickup box away 30 mins before closing, sometimes leaving you to have to wait until the next day. Times aren't ideal for everyone to hand back samples with no box there and a letter box that you’d struggle fitting letters through.