"Excellent care at Downe Urgent Care centre South Easteen trust"

About: Downe Hospital / Urgent Care Centre

(as the patient),

I was referred to Urgent Care Centre with marked shortage of breath and found to have a low blood count.

Pamela, care assistant,  Nurse specialist Bell ,Dr Paul and all the team at the Urgent Care Centre were succinct, efficient and extremely caring. This service was second to none.  I was hastily referred on for further investigations and received all the investigations and consequent treatment in good time to prevent further deterioration in my condition. 

I was kept up to date and well informed by Dr Paul at all stages of my treatment.  

Pamela and all the nurses and Xray and Ct  staff were very efficient and empathetic at all times. 

I was then referred to the Enhanced care at home staff . Where Clare, Paula  Iris and their team administered the treatment with great haste, efficiency and concern. 

The staff of day procedure unit and cardiac services were all fantastic 

It was a time of great worry and anxiety for me and all the staff at the Downe hospital were incredible.  

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Responses

Response from Joanne Carson, Clinical Manager, Unscheduled Care, South Eastern HSC Trust 2 years ago
Joanne Carson
Clinical Manager, Unscheduled Care,
South Eastern HSC Trust
Submitted on 20/09/2022 at 10:56
Published on Care Opinion at 11:03


Thank you so much for taking the time to share your very positive experience in Downe Urgent Care. The team in Urgent Care take great pride in the service they provide and it will be a pleasure to share your lovely comments with them.I know they will be absolutely delighted.

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