"Not the Greatest"

Back to the end of first Lock Down 07/ 2020 Moved from Manchester To Blackpool. registered with Glenroyd at Moor park. Not at any time did they contact me or my wife for our annual blood tests, because of Pandemic Suppose. I have been ordering My repeat prescriptions Via The my gp app and they have regularly sending them out. I recently got a Message via the mygp App to contact Glenroyd For tests using Quoting ref1 for blood tests and medication review was told it would be a Fornight before they could get me in. So Had the blood tests and the follow up appointment for the Medication review and test results a fortnight later. Just Had a Text Message to say follow up appointment had been canceled with no reason given and to call for new appointment. So called and took ages to get through as is always the case ( lots messages about not accepting telephone requests on the phone for repeat perscription only online or mygp app) My point is what if you are a certain age where you don't have the mygp app or no mobile or internet connection.

So got through on the phone Was told the nurse doing the follow up was ill that was the reason for the cancelation

I said to the receptionist could this disscussion about the results and Med review not be done over the Phone to which she said yes But The earlist would be the 27th which is 2 and half weeks away a full month after the original test. I think 2 and half weeks for a phone call is a bit of as long time. Don't tend to blame the staff you could tell in the receptionist voice she was under pressure the phone must be Ringing Constantly. So got the new appointment asked the receptionist to text me the appointment and was told they turned off the text service (when they had just text the cancelation)

So she said she would turn it back on for me for the appointment.

So Got the appoinment (by Text). My Point is You can only get an urgent appointment by calling before 11am but youcan't get through. Don't blame the staff it poor NHS senior management and it gets to the point that if your not well phoning the Doctors is not a option as you can't get through and you wonder whY A&E's are full with waiting times of 8 hours.

Sorry for the rant but there you are