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Cheerful and chatty

Posted By TennisGuy

"Cheerful and chatty"

About: Royal Cornwall Hospital (Treliske) / Emergency Department

(as the patient),

This morning I ended up at Emergency Care l at West Cornwall Hospital and I was treated initially by Jack and then by Edward.What a wonderful advertisement for the NHS.Although they were about to start a 12 hour shift they were cheerful and chatty whilst remaining professional, skillful and reassuring at all times.Over the last 18 months I have made numerous calls on the NHS and my treatment has been always of the highest standard, but these two nurses stand out as stars

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Responses

Response from Megan Nicholls, Patient Engagement Manager, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust 2 years ago
Megan Nicholls
Patient Engagement Manager, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 10/10/2022 at 16:14
Published on Care Opinion at 16:14

Dear TennisGuy

Firstly, please accept my apologies for the delay in getting back to you on here. Thank you for spending the time to leave such lovely feedback.

I am so glad to see that you received such great care from Jack and Edward as they were professional, skilful and reassuring during your visit.

I am writing to you as a member of the Patient Experience team but I will forward your feedback onto the team with a special mention to Jack and Edward - I am sure they will really appreciate your kind words.

Best wishes

Megan

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Response from Holly Kiernan, Patient Experience Manager, Patient & Family Experience Team, Royal Cornwall Hospitals NHS Trust 2 years ago
Holly Kiernan
Patient Experience Manager, Patient & Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 10/10/2022 at 17:11
Published on Care Opinion at 17:11

Thank you for taking the time to give us your opinion as we truly appreciate your feedback. We would love to contact you in future to help us inform decisions about our services and the way we work. This could range from small queries to larger projects so that you can be involved as much or as little as you like.

If this is something you would be interested in please contact the Patient Engagement Team at Royal Cornwall Hospitals NHS Trust on rcht.patientengagement@nhs.net or telephone 01872 252793, so that we can record your details.

Thank you again for taking the time to tell us about your experience.

Best wishes,

Holly

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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