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"Compassionate, professional and responsive service"

About: Healios Ltd

(as a parent/guardian),

I want to acknowledge the recent experience my son, myself and my Husband have received via the Helios mental health, Autism and ADHD service @ www.healios.org.uk.

My teenage son was referred for an Autism assessment to my in county neurodevelopment service and rather than wait for up to two years for assessment, I opted for an online assessment.

Although sceptical at first, due to my belief that assessments are best face to face, my sons age was a major factor in me opting for online (year 11 with exams on the horizon). The response time from Helios was fantastic, all communication from them was timely, clear and organised. From assessment to diagnosis, it was 9 weeks.

The assessment was in two parts and included an observation. The framework for assessment was clear, thorough and detailed and conducted in a friendly, non judgemental way by very knowledgeable clinicians. They put my son at ease and worked to his strengths and the feedback session following the assessment was very informative and reassuring! 

My only wish is that Helios could offer consistency of care by conducting the ADHD assessment that they have recommended in their assessment report and the frustration that I will need to start the entire process again via CAMHS is a frustrating one, given current wait times.

However, Helios have been an excellent service to work with and I would highly recommend them to others in similar circumstances.

Appointments

Appointments


Waiting Time

Waiting time


Keeping in touch

Keeping in touch


Staff attitude

Staff attitude


Staff skills

Staff skills


Seeing the whole me

Seeing the whole me


Introductions

Introductions


Being listened to

Being listened to


Explanations

Explanations


Being given time

Being given time


Future plans

Future plans


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Responses

Response from Healios Ltd 2 years ago
Submitted on 14/10/2022 at 13:31
Published on Care Opinion at 14:42


Thanks for taking the time to share your experience. We're thrilled to read about your positive experience with Healios and that you felt the feedback session was informative and reassuring. We will pass your response on to the relevant teams.

We're sorry we also couldn't support you with conducting an ADHD assessment. Healios works in partnership with NHS services throughout the UK. This includes CAMHS and other services that refer children and young people for mental health, autism and ADHD support. Different areas work in different ways, so it's best to contact your local CAMHS or GP service to find out if ADHD assessments from Healios are available in your area.

If you'd like to share any more comments or ideas, please let us know at marketing@healios.org.uk.

Best wishes,

Healios

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