"Worst medical centre I know"

Thank you for taking the time to share your patient experience at Hatherleigh, even though it has been a difficult one. It saddens us when patients feel they are not getting the service they would like. We are particularly saddened to hear this means you wish to move practice. Hatherleigh MC opened in its current location in 2018 and the staff have been working hard at getting to know the local people, and deliver excellent healthcare since then. There is a dedicated staff of 3 GPs, a nursing team of a Practice Nurse and healthcare assistants, admin team and in-house dispensary. We are also sorry you have had problems contacting the practice. Nationally GP practices are experiencing a huge increase in demand and we appreciate it can be incredibly frustrating when trying to get through. We have 6-7 phone lines open from 8am every day. Our busiest times are 8-11am, which may be times to avoid if possible, but you can contact using our email as an alternative. Although calls to the practice go via our Holsworthy hub, callbacks from Hatherleigh staff are easy to arrange whenever needed. Although many services are available online to our patients, we are very conscious that some people are still unable to use them for reasons of connectivity or access to online devices. We try to offer alternative ways to contact the practice, and encourage those who can contact online do so, to free our phonelines for those who need urgent access or aren't online. Our Social Prescribers are happy to discuss ways of getting online too.

Thank you for bringing your concerns to our attention and we're sorry you feel let down. We take all comments very seriously and will pass them on to The Management Team for consideration.