Care Opinion

Faultless service

Posted By caringcg47

"Faultless service"

About: Victoria Hospital / Endoscopy

(as a service user),

In the summer I had an appointment for an endoscopy. I was extremely nervous about the procedure after experiencing a difficult colonoscopy.

After having a call from the clinical Nurse Manager Siobhan I felt much more relaxed. Siobhan spoke to the team who were managing my care on the day of my procedure. They were aware of my concerns and on the day were extremely open about every step of the procedure.

I could not fault the care of my team. Many thanks
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Responses

Response from Anna-Louise Jolly, Charge Nurse, Day Intervention Unit, NHS Fife 2 years ago
Anna-Louise Jolly
Charge Nurse, Day Intervention Unit,
NHS Fife

Submitted on 14/10/2022 at 10:16
Published on Care Opinion at 12:57

Dear Caringcg47,

Thank you so much for your feedback. Sorry to hear that you had a difficult colonoscopy and please be assured that we fully appreciate it is an anxious time coming into hospital for such a procedure, but I am very pleased to hear that you were happy with the care that we provided.

I hope all is well with you and I will be sure to pass onto the team regarding your feedback.

Kindest Regards

Anna-Louise

Charge Nurse

Day Intervention Unit- Endoscopy

Victoria Hospital

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Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 2 years ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 24/10/2022 at 08:43
Published on Care Opinion at 08:43

picture of Siobhan Mcilroy

Dear caringcg47

Thank you for taking the time to post on Care Opinion, NHS Fife welcomes all feedback. I loved being a Clinical Nurse Manager but decided I needed a new challenge and was extremely lucky to start my new post in July as Head of Patient Experience, which I also love!

I know how nervous you were about returning to endoscopy for another procedure, and I am so pleased that I was able to chat with you and it is lovely to know that our conversation helped to provide you with reassurance and support.

After our telephone cal,l I spoke directly with the Endoscopy staff who were all very understanding of your fears, and I am delighted to hear that they also helped to support you and helped you cope on the day.

Endoscopy procedures can be very daunting, I know firsthand as I have had one myself, but I also know the team played a vital part in helping me too, by talking to me throughout the procedure, letting me know what was happening, and keeping me focused and calm. I think they call it talkaesthesia!!

I am glad your experience this time around was better, and if you ever need support again, please do not hesitate in giving me a call. Take care and best wishes, Siobhan McIlroy (Ext28069).

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