"IVF Journey"

About: Royal Infirmary of Edinburgh at Little France / Reproductive Health (Simpson Centre)

(as the patient),

I wanted to write to express my absolute gratitude to NHS Lothian Fertility Centre. After 2.5 years of trying to conceive, we started our IVF journey, no one can really understand how lonely infertility can be, month after month of feeling like you fail as a woman.

As soon as we walked through the doors we were immediately brought into not an outpatient facility, but a family. Every single member of staff who works within Edinburgh Fertility Centre (EFC) is outstanding, the second we arrived, all the weight we were carrying was instantly removed, we were supported, cared for, treated with absolute care and compassion and made to feel like part of their family.

NHS Lothian has values that all staff work under, the team there, including the domestics, receptionists, HCAs, consultants, nurses, embryologists, every single person we encountered on our pathway went above and beyond the values. Their ability to lift couples out of absolute despair, shouldering the weight infertility has put upon them is beyond providing care, its giving life back to them.

I remember talking to one of the nurses on my first egg collection, discussing ovulation tests and she told me not to worry about them now and that they would take care of everything. Such a simple statement that instantly removed 2.5 years of frustration, panic, sadness from me.

While admitted for treatments, every member of my care team was exceptional. There aren't the words for me to properly express how incredible they were, they consoled me in the bad times, they genuinely shared my pain and they celebrated with me during the good. When I showed them my positive pregnancy test, they celebrated with me like I was telling a sister.

How can you appropriately thank a team that gave you the ability to be a mum and a dad? They changed our lives, they saved our lives.  They perform miracles every day and the emotional weight they carry on their patients behalf shows how incredible they truly are. They go so far beyond NHS Lothian values, their team working and support of each other and their patients makes one family.

I will remember all their faces and the kindness they showed me for the rest of my life.

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Responses

Response from Louise Davies, Patient Experience Officer, Patient Experience Team, NHS Lothian 2 years ago
Louise Davies
Patient Experience Officer, Patient Experience Team,
NHS Lothian
Submitted on 21/10/2022 at 11:11
Published on Care Opinion at 11:11


picture of Louise Davies

Dear Mrs Rigby

Thank you for taking the time to share your feedback with us via Care Opinion.

It is really heart-warming to hear of your positive experience with the Edinburgh Fertility Clinic. I am so sorry to hear of the difficult time you have gone through but am really glad that staff at the clinic were able to help you so much, while treating you with such compassion and kindness.

I have passed this on to the appropriate Management Team who will be able to respond to this further and share with the relevant staff. I am sure they will be delighted with your lovely feedback.

Best wishes

Louise

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Response from Katy Ruggeri, Associate Director of Midwifery, NHS Lothian 2 years ago
Katy Ruggeri
Associate Director of Midwifery,
NHS Lothian
Submitted on 31/10/2022 at 12:42
Published on Care Opinion at 12:42


Thank you for taking the time to share this lovely feedback. The team were so moved by your kind words and are honoured to have been part of your IVF journey. It is heart-warming to hear how supported and valued you felt and the team wish to congratulate you both on your pregnancy.

Very best wishes to you and your family.

Katy

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