"The NHS saved my life"

About: Borders General Hospital / Trauma & orthopaedics (Ward 9) Borders General Practices

(as the patient),

I called my local GP and asked to speak to a doctor. I was dizzy and the pain in my chest had become too hard to ignore. This pain was in addition to what I was feeling in my left knee.

Ten weeks earlier I had a full knee replacement on my left knee and swelling, infection and scar tissue limited my mobility and recovery.

On the following Monday a MUP (Manipulation Under Anaesthetic) was scheduled because my knee was still swollen and apparently the process would ‘crack’ the knee, breaking up scar tissue and giving me the mobility of a fully functioning knee. My knee was swollen, bright red on the side, and burning up.

The receptionist asked if it were an emergency and I said I could probably wait until the morning but when I mentioned the chest pain she said she would see if a doctor could call back.

The doctor called me back and asked if I had taken a Covid test and if I had a temperature. She said she could see me if I made it to the practice before 6pm. The Covid test was negative but my temp was 39.3 so I hobbled to the car and as I was getting in the car the doctor called again and I told her I was on my way.

Within 5 minutes she looked at my knee and immediately put into motion a series of decisions that saved my life. She said I needed to be admitted to hospital immediately and began the paperwork. The practice was closing so she asked us to wait in our car so the rest of the staff could go home. Within ten minutes she had arranged with Borders General Hospital my admittance.

I was quite wobbly at this point and didn’t know it at the time but I had a double pulmonary embolism. Both lungs were labouring and it hurt with every breath, so much so I was doubled over. We grabbed a bag from the house and drove to the hospital.

As I was registering the lady told me to take off my jumpers and to put aside my hot water bottle. At this point my body had started to shake, big deep shakes that went down to the bone. I remember holding onto my knee as I sat in the wheelchair trying to stop it from shaking but couldn’t.

The porter was a chippy fellow and he lightened our mood a touch, a much needed distraction. I was put into a room and the orthopaedic surgeon who had taken the call from my GP was waiting. He was a quick study and had me up for a chest x-ray within minutes.

Once back in the room he said we needed to go to the operating theatre to drain my knee and I was wheeled down the hall minutes later. At this point it was around 9pm and the speed in which the teams worked together was amazing.

I have to admit draining the knee was brutal, because the first phase was done without anaesthetic so not to contaminate the fluids and the nurses who comforted me through the process have my ever lasting gratitude.

My partner was waiting outside the operating theatre and we wheeled back to the room. The surgeon came back and said it went well and the samples would be sent off but the earlier blood tests showed a high marker and within the hour was whisked off to have a CT scan.

I grew up in Chicago and have had the opportunity to be treated by some of the world’s leading hospitals but what happened here at Borders General Hospital was without a doubt the best medical treatment I have ever had, ever. In and out with the CT scan, which was a bit icky and weird when the dye went in, and back to the room.

Before 10pm the surgeon came back with the results showing the double pulmonary embolism and the appropriate treatment was promptly started. Remarkable!

Just over four hours from calling my GP to diagnosis and treatment. My GP is hero number one in my near death experience and my surgeon is hero number two - perhaps most importantly my third hero is all the folk at the NHS - nurses, porters, support, admin, everyone!

You saved my life, thank you. thank you, thank you. I shall be forever grateful.

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Responses

Response from Lynn McCallum, Medical Director, NHS Borders 2 years ago
Lynn McCallum
Medical Director,
NHS Borders

Along with the Director of Nursing, we are collectively responsible for the clinical care delivered within NHS Borders.

Submitted on 27/10/2022 at 12:54
Published on Care Opinion at 12:54


picture of Lynn McCallum

Dear mineralff67,

Thank you so much for taking the time to share your experience of healthcare across NHS Borders. I rarely have the chance to respond personally to Care Opinion stories at the current time, but I read yours and wanted to thank you so much for sharing your experience!

As you will know, the NHS is facing unprecedented pressure at the current time and our staff are working flat out to provide the best quality of care that they can under exceptionally challenging circumstances. The fact that they continue to deliver high quality, compassionate care like you describe is a testament to them as individual clinicians and as teams. I count myself as very fortunate to work with these exceptional individuals on a daily basis!

I am particularly pleased that you have outlined the care that you had from your GP - at the current time, GPs are receiving a lot of negative feedback which is entirely unjustified. Your positive experience mirrors that of many others across NHS Borders and the UK, despite GPs facing exactly the same pressures as those working elsewhere in healthcare. They are working long often unseen hours, to continue to keep people well in their communities.

I will forward your story to colleagues in both primary and secondary care so that they can read your kind words themselves.

I hope that you are now well on the road to recovery from your illness.

Best wishes,

Lynn

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Update posted by mineralff67 (the patient)

Hello Lynn

Thanks for your reply. As time goes on and I continue to reflect how my Lauder GP and BGH team reacted, nearly like clockwork, I shake my head in amazement. Do let me know if you ever want a grateful patient to share their story in person. Lots of amazing details I didn't mention but are so interesting. So many small things that conforted me, gave me utter confidence in the team.

Cheers.

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