Care Opinion

The staff are great

Posted By Decde74

"The staff are great"

About: Craigavon Area Hospital / Trauma Ward Northern Ireland Ambulance Service / Emergency ambulance response Northern Ireland Ambulance Service / First responder paramedic

(as a staff member posting for a patient/service user),

I arrived here a couple of days ago via an ambulance, it took around half an hour to 45 minutes to come and the paramedics on scene were brilliant. Once I arrived at the hospital, I spent a few hours in a cubicle in the emergency department before I was brought to the ward. The staff are great and are giving me good feedback and updates too. The food is very nice, and the variety is good too. I am comfortable here and the facilities are great.

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Responses

Response from Demi McKay, Personal Public Involvement & Patient Experience, Quality & Safety Improvement, Northern Ireland Ambulance Service nearly 2 years ago
Demi McKay
Personal Public Involvement & Patient Experience, Quality & Safety Improvement,
Northern Ireland Ambulance Service

work with service users of NIAS, chair of stakeholder forum events

Submitted on 01/11/2022 at 16:59
Published on Care Opinion at 16:59

picture of Demi McKay

Hello Decde74

Thank you for taking the time to share your feedback, it is so encouraging to learn of the excellent care you have received from the staff you have met and continue to receive. I am pleased to know you are happy with the updates you get too.

I am most delighted to hear about the excellent service provided by the paramedics on scene and I hope you a full recovery.

Best wishes

Demi McKay

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Rachel Jameson, Ward Sister, Surgery and Clinical Services Directorate, Southern Health and Social Care Trust nearly 2 years ago
Rachel Jameson
Ward Sister, Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust

Submitted on 01/11/2022 at 21:19
Published on Care Opinion at 21:19

Hi,

My name is Rachel and I am the Ward Sister on the Trauma Ward. Thank you for taking the time to share your feedback.

I am so pleased to hear that your experience on the ward so far has been positive. It is so important to me, and all the staff to know that patients feel well looked after. I will be sure to share this feedback with the staff.

I wish you a speedy recovery.

Best wishes,

Rachel

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from PA for Assistant Director of Functional Support Service, Executive Directorate of Nursing Midwifery, AHP’s and Functional Support Services, Southern Health and Social Care Trust nearly 2 years ago
Southern Health and Social Care Trust

Submitted on 03/11/2022 at 18:45
Published on Care Opinion at 18:45

Thank you for posting about your experience in Craigavon Area Hospital we do welcome all feedback to help us improve the service we offer.

I will pass your positive feedback regarding the food to the Catering Team.

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