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Argyle Health Isleworth Practice

Story from nhs.uk

"Argyle Health Isleworth Practice"

About: Argyle Health-Isleworth Practice

When you call for an appointment you are told the practice is fully booked and to call back. I was told to call back 6 weeks later to book an appointment 2 nonetheless from the time I called. This is absolutely ridiculous. Poor management system. If patients need to see a doctor or nurse they should not be told to call back months later. The practice has accepted too many patients, pocketing from each one but yet they are not able to manage the needs of their patients. This is unacceptable and needs to be looked into. Every single one of my family member have issues with this GP Surgury. Avoid it!

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Responses

Response from Argyle Health-Isleworth Practice 2 years ago
Argyle Health-Isleworth Practice

Submitted on 20/11/2022 at 00:35
Published on nhs.uk on 21/11/2022 at 15:25

Dear Patient,

Thank you for your feedback. We are very sorry if this has been your experience in using the services at the Isleworth Practice. We are not aware of what you are describing in this review and would very much like to hear back from you and explore the circumstances in more detail. Please could you send us an email to isleworth.practice@nhs.net.

For your information we offer a range of appointments with a multidisciplinary team of primary care experts. We are not aware of anyone having to wait 6 weeks before they can have an appointment, unless of course this may be for a service that is not covered under the NHS such as a private medical examination for an insurance claim or a taxi medical. We prioritise NHS health services. For private health services such as these there are alternative local providers that our colleagues should have told you about at the time you contacted us.

However, if you are referring to an appointment for an NHS service looking at the waiting times for the next available appointments if you wanted to book an appointment today, if you wanted a routine appointment with a GP you had to wait 4 days, if you wanted a nurses appointment you would wait 4 days, if you wanted a blood test appointment you would wait 1 day, if you wanted an appointment with our stop smoking service you would wait 3 days, if you wanted an appointment with our Pharmacist you would wait 1 day, if you wanted an appointment with our musculoskeletal clinician you would have waited 4 days.

It may of course be that from your experience we were unable to offer you an appointment at a time and date that was convenient to you. However, at the time of writing this response we are able to offer appointments well within normal waiting times. In addition we also provide same day appointments but up to a certain capacity.

You also mention that all of your family have the same problem. We would welcome them getting in touch with us as well at the same email address so that we can investigate the difficulties they all have been having and see how we can meet their health needs.

We hope this explains things and look forward to hearing from you all with more details.

Take care from the team at the Isleworth Practice.

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