My 90-year-old mother was admitted to Altnagelvin Hospital with a suspected stroke and Covid. She spent 2 weeks in Ward 40, 10 days in isolation.
My mother spoke very highly of all the staff members and the care they provided. As her daughter, I was unable to visit from England because of the isolation policy . Communication between us was facilitated by use of the ward's mobile phone, and by a doctor who was able to deliver my email correspondence.
At my request the staff agreed to source new batteries for my mother's hearing aids from the hospital Audiology Dept. It took 3 days for the request to be actioned. Due to a misunderstanding between the ward and the Audiology Dept, my mother's hearing aids went missing for 4 days and a temporary pair were issued which weren't effective.
Following extensive communication between the ward, Audiolgy and myself, my mother is now in possession of her own hearing aids and a face-to-face revise appointment has been arranged, for which we are very greatful.
"Great care, poor communication"
About: Older people's healthcare / Stroke Unit Ward 40 Older people's healthcare Stroke Unit Ward 40 Londonderry BT47 6SB
Posted by Afasic (as ),
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